Frequently Asked Questions

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• Energy Services - I will be upgrading my service/rerouting entry into home and new 200a panel. What do I need to do/ask before starting?
• General - What help is available for working-class residents who don't qualify for energy assistance?
• General - Why don't members with all electric homes get a cheaper rate?

Most Popular

• General - What is an amp?
• General - What is Auto Pay?
• General - Why did Citizens change from postcard bills?
• General - What are Capital Credits?
• General - What is the Customer Charge?
• General - What is demand?
• General - What is an electric cooperative?
• General - Can I choose my electric utility?
• General - What is green power?
• General - What is a kilowatt?
• General - What is a kilowatt-hour?
• General - What is a megawatt?
• General - What is a Purchased Power Cost Adjustment (PPCA)?
• General - How do Citizens’ rates compare to other utilities?
• General - Why are rates increasing?
• General - Do you offer rebates for water heaters, heat pumps or geothermal systems?
• General - What is Touchstone Energy?
• General - What is the transmission system?
• General - What is a volt?
• General - What is voltage?
• General - What is Citizens’ association with Wabash?
• General - Why did Citizens switch power suppliers?
• General - What is a watt?
• General - What are watt hours?
• General - Does Citizens offer an electric heat rate?
• General - What is the Level Pay Plan?
• General - Why have power supply costs increased since Citizens Electric switched to Wabash Valley Power Association?
• General - What is Citizens Electric coing to stabilize rates?
• General - Was it a good thing to switch power suppliers?
• General - Does Wabash Valley Power own any renewable energy generation?
• General - Why has the Customer Charge increased?
• General - What if Citizens Electric charges more than they need?
• General - What is Citizens Electric doing to help low-income members?
• General - What is Citizens Electric doing politically to address the issue of rising electricity prices?
• General - As a member of Citizens Electric Corporation, what can I do to help politically?

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