Frequently Asked Questions

Most Popular

• General - What is an amp?
• General - What is Auto Pay?
• General - Why did Citizens change from postcard bills?
• General - What are Capital Credits?
• General - What is the Customer Charge?
• General - What is demand?
• General - What is an electric cooperative?
• General - Can I choose my electric utility?
• General - What is green power?
• General - What is a kilowatt?
• General - What is a kilowatt-hour?
• General - What is a megawatt?
• General - What is a Purchased Power Cost Adjustment (PPCA)?
• General - How do Citizens’ rates compare to other utilities?
• General - Why are rates increasing?
• General - Do you offer rebates for water heaters, heat pumps or geothermal systems?
• General - What is Touchstone Energy?
• General - What is the transmission system?
• General - What is a volt?
• General - What is voltage?
• General - What is Citizens’ association with Wabash?
• General - Why did Citizens switch power suppliers?
• General - What is a watt?
• General - What are watt hours?
• General - Does Citizens offer an electric heat rate?
• General - What is the Level Pay Plan?
• General - Why have power supply costs increased since Citizens Electric switched to Wabash Valley Power Association?
• General - What is Citizens Electric doing to stabilize rates?
• General - Was it a good thing to switch power suppliers?
• General - Does Wabash Valley Power own any renewable energy generation?
• General - Why don't members with all electric homes get a cheaper rate?
• General - Why has the Customer Charge increased?
• General - What if Citizens Electric charges more than they need?
• General - What is Citizens Electric doing to help low-income members?
• General - What help is available for working-class residents who don't qualify for energy assistance?
• General - What is Citizens Electric doing politically to address the issue of rising electricity prices?
• General - As a member of Citizens Electric Corporation, what can I do to help politically?
• Energy Services - I will be upgrading my service/rerouting entry into home and new 200a panel. What do I need to do/ask before starting?
• Energy Services - Do you have you own generating station?
• General - What is the minimum distance allowed to build next to an existing power line coming into a home ?
• Energy Services - How do I connect my solar panel and wind turbine to the grid and get paid?
• General - How do I apply for any employment opportunities with your coop?
• General - How long do you hold deposit that are required when you open a new account?
• General - Is it possible to request a preferred due date for my electric bill?
• General - Last year I had the electricity turned off on the trailer on our property, and will need it turned on in the near future. How much will it cost to have it turned back on, and how soon do I need to let you know? We will need it turned on around the first week in June. Thanks!
• General - You just ran power to our property for camping, they said I could run a buried cable where I wanted. What kind of cable, should it be in some form of piping and how deep should it be?
• General - I have been a member of Citizens Electric Corp. for over 13yrs why haven't I ever gotten Capital Credits?
• General - participatingbusinessesdiscountofferings whoarethey

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