PAYING YOUR BILL

Mail: Check or money order

In Person: Visit our Perryville office lobby or drive-thru at 1500 Rand Ave.

Draft: Bank draft or credit/debit card

On the Web: Credit/debit or echeck at cecmo.com

By Phone: Call 877-876-3511 (option 2) to pay using a credit/debit card or echeck (24 hours a day)

CEC Mobile App: Download Smarthub in the App Store or Google Play

Drop Box: Located at our Perryville office, 1500 Rand Avenue. Please do not place cash in drop box.

Remote Payment Sites: All CVS Pharmacy, Dollar General, Walgreens, Walmart, and participating 7-Eleven locations accept cash only payments and will add an additional $1.50 convenience fee. Members will be required to present their unique barcode which can be found within the SmartHub app or printed on each month's bill.

UNDERSTANDING YOUR BILL

Energy Charge: Measured in kilowatt-hours (kWh) and is based on the amount of electricity used during the billing period.

Service Availability: A monthly minimum charge designed to pay a portion of the fixed costs of providing service regardless of energy used. These costs include the installation, maintenance, and repair of distribution lines, substations, transformers and equipment.

Peak Period: 1:00 p.m .- 7:00 p.m., Monday- Friday

On-Peak Demand: Highest hourly electricity usage that occurred during the peak period.

On-Peak Usage: Total kilowatt-hours used during the peak period.

Off-Peak Usage: Total kilowatt-hours used outside the peak period.

Late Fee: Assessed at a rate of 10% of any unpaid balance remaining after the bill due date. This fee is not itemized on your bill but is instead included in the "Previous Amount Due" entry.

TO RECONNECT POWER

If a meter is disconnected for nonpayment, your past due balance and a deposit (if applicable) will be collected along with reconnection fees. Reconnection fees are based on the type of metering equipment at the residence and the time of the reconnection.

During regular business hours: Members will incur a $140 trip fee if CEC must manually disconnect and reconnect; if the meter can be remotely activated, a $50 fee will be charged to the member's account. 

After business hours, weekends or holidays: $170 trip fee if the meter must be manually reconnected; $65 if the meter can be remotely activated.

If you need help: You may qualify for energy assistance through East Missouri Action Agency. To apply, call 800-392-8663 or go to eastmoaa.org.

EASEMENTS

Different types of power lines require various easement widths. If you have any questions about the placement of a building and an existing or required easement, please call Citizens Electric before construction begins. We will be happy to review the project before time and expenses are incurred.

THE COOPERATIVE DIFFERENCE

When you sign up for electricity with Citizens Electric, you don't just become a customer. You become a member who has a very important say in how the corporation is run and how it serves you and the community. You elect the leadership, and together, members chart the progress of the corporation, each one playing an active role in improving and adapting the services we provide.

BUILDING OR NEW CONSTRUCTION

Before You Dig: Prior to excavating for any project, call 811 or 800-DIG-RITE at least three business days
before work begins to locate underground utility lines. 

New Construction: Citizens Electric is here to help you through the process of obtaining electrical service. For new construction, please call 877-876-3511.